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Connect a channel with a purpose.

Set expectations before an agent joins your everyday communication.

Before connecting a channel, define what the agent should receive and what it should be allowed to send. A channel is part of a workflow, not just a setup checkbox.

Start with a bounded space

Choose a test conversation or dedicated channel with participants who know the agent is being evaluated.

Write the review rules

Identify messages or actions that require human approval. Keep those rules with the workspace instructions.

Check the connection periodically

Review whether the channel is still needed and whether its access fits the current workflow. Remove unused connections.